Clear from Booking to Departure
Terms and Conditions
These Terms and Conditions explain how reservations, payments, amendments, cancellations, accommodation use, guest responsibilities and additional services are managed at Shashoni Arusha Eco Lodge. Our aim is to keep the booking process clear, fair and easy to understand. By confirming a reservation, the person making the booking accepts these terms on behalf of every guest included in the reservation. The written confirmation, invoice, selected rate conditions and any special arrangements communicated by our reservations team form part of the booking agreement. Where a specific written booking condition differs from these general terms, the specific written condition will apply.
Reservations and Confirmation
All accommodation reservations are subject to availability. An enquiry, quotation or availability response does not by itself guarantee a room. A booking becomes confirmed only after: Shashoni issues written confirmation, The required deposit or full payment has been received, Any important booking conditions have been accepted The person making the reservation must provide accurate guest names, contact information, travel dates, number of adults, number and ages of children and the preferred room category. Bookings made through travel agents, tour operators or online travel agencies may also be governed by the conditions issued by that provider.
Cancellation Policy
Cancellation requests must be submitted in writing through our official reservations email. Cancellation fees may apply depending on the season, group size, safari arrangements, and the number of days remaining before arrival. Applicable refunds, if any, will be processed according to the booking terms communicated during reservation confirmation.
Liability Disclaimer
Shashoni Arusha Eco Lodge operates within a natural unfenced wilderness environment where wildlife may move freely near the camp. Guests are therefore required to follow all safety instructions provided by camp staff and safari guides. Walking outside designated areas without guidance, especially during nighttime hours, is discouraged for safety reasons. Guests are also expected to respect wildlife viewing rules and Serengeti conservation regulations.
Photography & Media
The Lodge reserves the right to use non-identifiable photographs and videos taken within the property for marketing and promotional purposes unless otherwise requested in writing by the guest. Professional photography and drone usage within protected wildlife areas may require special permissions according to Tanzanian park regulations.
Rates Taxes and Included Services
Rates will be communicated in the currency shown on the quotation, invoice, booking platform or website. The confirmation will state what is included in the rate. Depending on the selected booking, the rate may include accommodation only or accommodation with specified meals or services. Unless expressly included, the following may carry additional charges: • Food and beverages • Airport transfers • Activities and excursions • Laundry • Early check-in • Late check-out • Additional guests • Damage to lodge property • Special arrangements • Bank or card processing charges Government taxes, statutory charges or tourism levies may be adjusted where required by law. Any applicable change will be communicated where possible.
Payment Policy
Deposit and payment requirements will be communicated during the booking process. Full payment must be completed within the agreed timelines provided by the reservations office. Failure to complete payments on time may result in cancellation of the reservation. Any additional services requested outside the confirmed booking package may incur extra charges.
Check-In & Check-Out
Recommended standard times are: • Check-in: From 2:00 pm • Check-out: By 10:00 am Early check-in and late check-out are subject to availability and may attract an additional charge. Guests should provide an estimated arrival time and inform the lodge of significant delays. Guests arriving late should contact the lodge in advance so that suitable arrangements can be discussed. A valid identification document may be requested during check-in where reasonably required for guest registration, payment verification or legal compliance. Rooms must not be occupied before completing the required registration and payment procedures.
Amendments Cancellations and Refunds
All amendment and cancellation requests must be submitted in writing through the official reservations email or another communication channel confirmed by Shashoni.
Unless different conditions apply to a promotional, group, festive-season or third-party booking, the following proposed cancellation charges apply:
• 30 days or more before arrival: 10 percent of the total booking value
• 15 to 29 days before arrival: 50 percent of the total booking value
• 7 to 14 days before arrival: 75 percent of the total booking value
• Fewer than 7 days before arrival: 100 percent of the total booking value
• No-show: 100 percent of the total booking value
• Early departure after check-in: Unused nights are non-refundable
A reduction in the number of guests, rooms or booked nights may be treated as a partial cancellation.
Date changes are subject to availability, seasonal rate differences and the conditions of the original booking.
Approved refunds will normally be returned to the original payer or original payment method. Bank charges, card fees, exchange losses and non-refundable third-party costs may be deducted.
Bookings made through an online travel agency or travel company will follow that provider’s cancellation and refund procedure where applicable.
Food Facilities Internet and Third Party Services
Food, drinks and lodge facilities are provided according to the services available during the guest’s stay. Guests should communicate allergies, dietary restrictions and special requirements before arrival. Reasonable efforts are made to provide Wi-Fi, hot water, electricity and other advertised facilities. Temporary interruptions may occasionally occur because of maintenance, utility failure, weather, network limitations or circumstances outside the lodge’s reasonable control. Airport transfers, tours, canoeing, coffee tours, national park visits and other experiences may be operated by independent providers. Where Shashoni assists with such arrangements, the relevant provider’s own terms, safety rules and cancellation conditions may apply. Guests are responsible for checking the suitability and physical requirements of any activity before participation.
Shashoni Arusha Eco Lodge is a peaceful accommodation retreat in Arusha offering comfortable rooms and apartments, food and drinks, warm hospitality and a welcoming atmosphere designed to feel like home.
"A home away from home"
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Get In Touch
- +255 759 040 529
- +255 766 111 091
- +255 657 572 398
- sales@shashoniarushaecolodge.com
- reservations@shashoniarushaecolodge.com
- Shangarai, Arusha, Tanzania (Sashoni Area).
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